Delivery and Returns Policy

DELIVERY AND RETURNS POLICY

We aim to deliver your selected products to you within 5 working days of receiving your order, we will send you an email with a delivery date.
We cannot give out allocated timed delivery slots. We can (if required) advise you on whether your delivery will be AM or PM.
You do not need to be home to take delivery of your goods. Please contact us to advise the best place for your goods to be left. All goods left will be at the risk of the consumer and Ignite Firewood Ltd will not take any responsibility for damage or theft of goods once they have been delivered.
While we make every effort to deliver our goods to you on your given delivery date, or as soon as reasonably possible and in any event within 30 days of accepting your order, time of delivery is not guaranteed.

You will receive a full VAT invoice with your delivery. Payment should be made upon delivery of goods either by cash to the driver, bank transfer or you can call our office on 07376234334 and make a card payment over the telephone.
The goods/products you receive will remain the property of Ignite Firewood Ltd until payment has been received in full.
As in clause 3 of the delivery terms and conditions if nobody is home to take delivery (as per arrangement) all goods are left at the consumers risk and therefore you will still be liable for payment if the products get damaged or stolen after delivery.

If you have already received your order and you wish to make a return, please contact us straight away. We will make arrangements to have your order collected from you within 5 working days.
Goods must be returned to us in the same condition and original packaging as when you received your delivery. We may make a deduction from the refund amount if you have handled the product in a way that’s has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession, this includes keeping the firewood dry.
Once we have received the returned goods and are satisfied that they are in the same condition as when we delivered to you, we will then provide a full refund as soon as possible.
We will issue your refund to the same payment method you used when paying for your order.
For more detailed information on your consumer rights, visit the citizens advice website at www.citizensadvice.org.uk or call 0800 223 1133.